Effective Monday 06/07/2021

As our community begins to become more open from the Covid-19 pandemic we have changed our protocols effective on Monday June 7, 2021.

To limit crowding and maintain social distancing in the hospital, the following protocols apply:

Exam Appointments

For clients arriving at the hospital for a scheduled exam appointment, we ask that you call us to let us know you have arrived.  A team member will then contact you and escort you and your pet to an exam room when one becomes available.  You will be billed out directly from the exam room at the end of the appointment.

Surgery and Dentistry Drop-offs

For clients arriving at the hospital for a scheduled surgery or dentistry procedure, we ask you call us to let us know you have arrived.  A team member will go over important documents over the phone.  Afterwards, that team member will come to your vehicle to transport your pet into the hospital.  Once your pet’s procedure is completed, you will be contacted via phone and a discharge time will be set up.  You will be billed out over the phone.

Technician Appointments (Nail trims, lab work, etc.)

For clients arriving at the hospital for a scheduled technician appointment, we ask you call us to let us know you have arrived.   A team member will then contact you shortly by phone to discuss treatments being performed that day.  The team member will then come to your vehicle to transport your pet into the hospital and your pet will be returned to your vehicle after the treatment.  You will be billed out over the phone.

Food and Prescription Pick Up

For clients wishing to pick up food or medications, please call the hospital ahead of time so these items can be prepared. When you arrive at the hospital to pick up your items, please call us to let us know you have arrived.  You will be billed out over the phone and your items will be brought out to you by a team member.

If you have any specific questions, please do not hesitate to contact our hospital at (507) 396-8601.

Doctors & Staff
Willow Pet Hospital

Important Documents

Authorization to Provide Care (Drop off) Form - Website Version
Release Form for Anesthesia - Website Version

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Willow Pet Hospital

info@willowpethospital.com

507.396.8601


504 12th Ave. NW
Austin, MN 55912

 
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